Shipping Policy
At Omeeze, we aim to provide a clear, reliable, and straightforward shipping experience for customers throughout the United States. This Shipping Policy explains how orders are processed, available delivery options, estimated delivery times, shipping costs, order cut-off times, and what customers should expect after placing an order.
By placing an order on Omeeze.com, you agree to the shipping terms described below.
1. Where We Ship
Omeeze currently ships orders within the United States.
At this time, we do not offer international shipping. Orders placed with a delivery address outside the United States may not be accepted or fulfilled.
Customers can browse available products at our Shop.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM MST, Monday through Friday
Orders placed before 5:00 PM MST on a business day may begin processing that same business day.
Orders placed after the cut-off time, on weekends, or on recognized holidays will normally begin processing on the next business day.
The cut-off time refers to the time an order enters our processing workflow. It does not guarantee same-day shipment.
3. Order Processing Time
Most orders require:
1–3 business days for processing
Processing time includes activities such as:
- Reviewing and confirming order information
- Preparing the ordered products
- Verifying shipping details
- Packaging the order
- Transferring the shipment to the selected carrier
Business days are generally Monday through Friday and do not include weekends or major public holidays.
Processing time is separate from carrier transit time.
4. Shipping Methods and Rates
Omeeze currently offers the following shipping options.
Standard Shipping
Shipping cost: $5.99
Estimated transit time: 4–10 business days
Standard Shipping is available for eligible U.S. orders under the free-shipping threshold.
Fast Delivery
Shipping cost: $22.99
Estimated transit time: 2–5 business days
Fast Delivery is intended for customers who would like a shorter estimated carrier transit period.
Please note that selecting Fast Delivery does not reduce the standard 1–3 business day processing time unless otherwise stated during checkout.
5. Free Shipping
Omeeze offers:
FREE Standard Shipping on orders of $90 or more
The free-shipping threshold is based on the qualifying merchandise subtotal and may be calculated before applicable taxes or other non-product charges.
For orders under $90, customers may select:
- Standard Shipping: $5.99
- Fast Delivery: $22.99
Any available shipping method and final shipping charge will be displayed during checkout before payment is completed.
6. Estimated Total Delivery Time
Estimated delivery time consists of two separate stages:
Processing Time + Shipping Transit Time
For example:
Standard Shipping
- Processing: 1–3 business days
- Transit: 4–10 business days
- Estimated total: approximately 5–13 business days
Fast Delivery
- Processing: 1–3 business days
- Transit: 2–5 business days
- Estimated total: approximately 3–8 business days
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery may be affected by carrier operations, weather conditions, seasonal demand, holidays, address issues, regional service interruptions, or other circumstances outside our reasonable control.
7. Shipping Confirmation and Tracking
When your order has been prepared for shipment, available tracking information may be sent to the email address provided during checkout.
Customers should allow some time for tracking information to become active after receiving a shipping confirmation, as carriers may not immediately scan a package into their network.
Tracking updates are controlled by the shipping carrier and may occasionally be delayed.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before placing an order, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number when applicable
- City
- State
- ZIP code
- Contact information
Omeeze is not responsible for delivery delays or failed deliveries caused by inaccurate, incomplete, or outdated shipping information provided by the customer.
If you notice an address error shortly after placing your order, contact us as soon as possible. We will make a reasonable effort to assist if the order has not yet entered fulfillment or shipment processing.
Once a package has been transferred to the carrier, we may not be able to change the delivery address.
9. Delayed Shipments
Occasional shipping delays may occur even when an order has been processed on time.
Possible causes include:
- Severe weather
- Carrier network delays
- High seasonal shipping volume
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Local delivery restrictions
If tracking shows that your order is still moving through the carrier network, additional transit time may be necessary.
We recommend reviewing the latest carrier tracking information before contacting support.
10. Packages Marked as Delivered
If tracking information shows that a package was delivered but you cannot locate it, we recommend:
- Checking the delivery area around your property.
- Asking household members or neighbors whether they accepted the package.
- Reviewing the carrier’s tracking information for delivery notes.
- Allowing a short additional period in case the carrier marked the package delivered before final physical delivery.
- Contacting the carrier for additional delivery details.
If the package still cannot be located, contact Omeeze support and provide your order information so we can review the situation.
11. Incorrect or Incomplete Shipping Information
If an order is returned because of an incomplete, invalid, or incorrect address entered during checkout, additional shipping costs may apply if reshipment is requested.
We encourage customers to review all shipping details carefully before submitting an order.
12. Returned-to-Sender Packages
A shipment may be returned to sender for reasons including:
- Invalid delivery address
- Incomplete address
- Repeated unsuccessful delivery attempts
- Failure to collect a package when required
- Carrier delivery restrictions
If a package is returned to us, please contact customer support. Available solutions will depend on the circumstances of the return and the condition of the order.
13. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible after placing your order.
We cannot guarantee that a cancellation or modification can be completed once processing has started.
Once an order has entered fulfillment or has been shipped, changes may no longer be possible.
14. Shipping During Holidays and Peak Periods
During major holidays, promotional events, or periods of unusually high order volume, processing or carrier transit times may take longer than normal.
We work to process orders within the stated timeframe, but carrier schedules and holiday closures may affect delivery estimates.
Customers placing time-sensitive orders should take both processing time and estimated carrier transit time into account before completing a purchase.
15. Shipping Charges
Shipping charges are displayed during checkout before payment is completed.
For qualifying orders:
- Orders of $90 or more receive free Standard Shipping.
- Orders below $90 are charged $5.99 for Standard Shipping or $22.99 for Fast Delivery.
Omeeze does not intentionally add undisclosed shipping charges after checkout.
16. Returns and Refunds
Shipping and delivery issues are separate from product returns.
Eligible returns are accepted within 30 days, subject to the conditions described in our applicable return and refund terms.
Approved refunds are generally processed within 2–5 business days after refund approval and are returned to the original payment method.
For additional shopping information and product updates, you may also visit our Blog.
17. Customer Support
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Omeeze
2616 W McNair St
Chandler, AZ 85224
United States
Email: [email protected]
Phone: +1 (480) 838-7410
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM MST
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.